🛡️ Safe Gaming Policy

jebuzz's commitment to responsible gaming

jebuzz believes a truly enjoyable gaming experience is only complete when it is safe, informed, and in control — our tools and guidelines are here to help you maintain healthy gaming habits.

For ages 21 and above only

All gaming services at jebuzz are available to adults aged 21 and above only. Minors are strictly prohibited from opening an account, playing games, or making deposits. Age verification is mandatory at registration, and providing false information will result in account termination.

To prevent any minor in your household from accessing this platform, use device locks and parental control software, and keep your login credentials secure.

What responsible gaming is and why it matters

Responsible gaming means playing purely for entertainment, within your means and your time — without creating financial stress, damaging relationships, or causing mental strain. jebuzz wants every player to make informed decisions.

Play for fun

Gaming is a form of entertainment — not a source of income. Before starting any game session, ask yourself: am I playing for enjoyment? If the answer is no, take a break.

Mental wellbeing

Set a Budget

Set a fixed budget for each day or week and never go beyond that limit. The urge to spend more to recover lost money is one of the first signs of gambling addiction.

Financial control

Track your time

Playing games for long stretches without a break can cause mental fatigue and poor decisions. Take regular breaks, spend time with family, and do not let gaming become the centre of your daily life.

Time management

Use self-exclusion

If you feel gaming is getting out of control, use jebuzz's self-exclusion feature to temporarily remove yourself from the platform for a set period.

Self-control

Set a deposit limit

Set a daily, weekly, or monthly deposit limit from your account settings. Once a limit is set, increasing it takes 24 hours to take effect — but lowering it takes effect immediately.

Deposit control

Time-Out

If you need a temporary break, take a time-out of 24 hours to 30 days. During this time your account will be completely inactive and no games can be accessed.

Break planning

Recognise the signs of problem gambling

The first step to responsible gaming is honest self-assessment. Check sincerely whether any of the signs below apply to you. If you notice one or two, take a break and seek support.

Remember, asking for help is not a sign of weakness — it takes courage. The jebuzz support team is always here for you.

⚠️ Warning signs

Repeatedly betting more money to try to recover what you have lost
Unable to set limits on gaming and continuing with "just a little more"
Feeling irritable or restless when you stop gaming
Continuing to game while neglecting responsibilities to family, friends, or work
Taking on debt or using savings to cover gaming costs
Lying to family or friends about your gaming
Using gaming to escape stress, loneliness, or sadness
Life feels boring without gaming
Spending most of the day thinking about or planning gaming
Repeatedly trying to stop but being unable to

jebuzz's protection tools

We want every player to have the ability to control their own gaming. The tools below can be activated at any time from your account settings.

Deposit limit

Set a maximum limit for daily, weekly, and monthly deposits. Lowering the limit is immediate; increasing it takes effect after 24 hours.

Time limit

Set how many hours you play each day. Once the limit is reached, your session will end automatically.

Time-out

Take a break of 24 hours to 30 days. While a time-out is active, you will not be able to log in to your account.

Self-exclusion

Take a long-term break of 3 months to 5 years. Reactivating your account during this period is not possible.

How to activate protection tools

Log in to your account

Go to account settings

Click your profile icon at the top right and open the "Account Settings" or "Security" section.

Open the "Responsible Gaming" tab

Go to the "Responsible Gaming" section within settings.

Choose the tool you need

Select whichever you need — deposit limit, time limit, time-out, or self-exclusion — and set the amount or time period.

Confirm

Click the "Confirm" button and the change will take effect immediately (or after the set time). Contact our live chat for any assistance.

Contact us if you need support

If you feel gaming is having a negative impact on your life or the life of someone close to you, get help now. Our team is ready to assist you with complete confidentiality.

24/7 live chat support

Our Bengali-speaking support team is available 24 hours a day, 7 days a week to respond to any issue you have. You will get an immediate response on live chat.

Full support in Bengali
Complete confidentiality guaranteed
Direct assistance with tool setup

Email Support

To send a detailed request or document, write to our support email. We will reply as soon as possible.

[email protected]

For any request related to self-exclusion or tools, please mention "Responsible Gaming" in the subject line.

Responsible gaming frequently asked questions

Lowering a deposit limit takes effect immediately. However, if you want to increase a limit, the change will take effect after 24 hours — this is to protect players from impulsive decisions.

Your balance remains safe after you activate self-exclusion. You can withdraw it once the exclusion period ends. Contact our live chat for more details.

A time-out is a temporary break of 24 hours to 30 days — once it ends, your account is reactivated automatically. Self-exclusion is a longer break of 3 months to 5 years, which cannot be cancelled before the period ends.

No. We keep your personal information and account details completely confidential. However, if you would like a trusted person to help monitor your gaming, you can discuss that with us via live chat.

Only the account owner can make changes to account settings. However, if you are unable to do it yourself or need help, our support team will guide you through every step.

Age verification is mandatory at registration. For any account where there is suspicion of underage use, gaming and withdrawals are suspended until the ID verification process is completed. Accounts created with false information are permanently banned.

Enjoy responsibly

Enjoy the best games at jebuzz with safe gaming in place. Our team is always ready for any questions or support.

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