jebuzz Privacy Policy
Your personal information is our highest priority. This policy describes in detail how jebuzz collects, uses, and protects your data.
jebuzz ("we", "us", "platform") takes the privacy of its users ("you", "member") very seriously. This privacy policy explains what information we collect about you while you use our website and services, how that information is used, how it is stored, and what your rights are. By using our website, you are considered to have agreed to the terms of this privacy policy.
Table of Contents
- 1. Scope and Purpose of Data Collection
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Data Storage and Security
- 5. Sharing Information with Third Parties
- 6. Cookies and Tracking Technologies
- 7. Your Rights and Choices
- 8. Protection of Minors
- 9. Policy Changes and Updates
- 10. Contact Us
Scope and Purpose of Data Collection
jebuzz is an online gaming platform that provides services to users in Bangladesh. Opening an account, making deposits, withdrawing funds, and playing games on our platform requires the collection of certain information.
This privacy policy applies only to jebuzz's own platform and services. Third-party websites or services are governed by their own privacy policies, and jebuzz is not responsible for those.
Main Purposes of Collection
- Account registration and identity verification
- Processing financial transactions and preventing fraud
- Meeting legal and regulatory obligations
- Providing customer support and resolving issues
- Improving platform security and performance
- Implementing responsible gaming policies
Legal Basis
We follow these legal bases when processing your information: your consent, contractual necessity to provide services, compliance with legal obligations, and protection of our legitimate interests. In every case, we act with the highest respect for your right to privacy.
Information We Collect
jebuzz collects various types of information. Each piece of information is collected for a specific purpose, and no information is collected beyond what is necessary.
Personally Identifiable Information
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID number or passport number
- Current address
- Mobile number and email address
Financial Information
- bKash, Nagad, Rocket, Upay account numbers
- Deposit and withdrawal history
- Transaction dates and amounts
- Type of payment method
All financial information is protected with SSL encryption.
Technical and Usage Information
- IP address and browser type
- Device type and operating system
- Activity time on the platform and session information
- Preferred games and betting patterns
- Login and logout times
Communication Information
- Live chat conversation records
- Email communication history
- Complaints and support requests
- Feedback and review information
How We Use Your Information
jebuzz uses collected information only for specific and legitimate purposes. The purposes for which your information is used are described in detail below.
Service Delivery and Management
Your information is used to create and manage your account, complete deposit and withdrawal transactions, maintain your gaming history, and manage bonuses and promotional offers. This use is essential to providing you with accurate and seamless service.
Security and Fraud Prevention
We use your information to detect unauthorized access to accounts, monitor suspicious transactions, and carry out anti-money laundering activities. Our goal is to ensure the safety of all members on the platform.
Improvement and Analysis
Usage patterns are analyzed in anonymous and aggregated form to improve platform performance, develop new features, and further enhance the user experience. This analysis never discloses personally identifiable information.
Responsible Gaming
By monitoring your gaming patterns, we can identify potentially risky behavior and provide support where needed. This information is used solely for your protection and is never used against you.
Based on your consent, we may contact you about bonus offers, tournaments, and relevant updates. You may opt out of these communications at any time. Withdrawing your consent will not affect the continued provision of core services.
Data Storage and Security
jebuzz follows industry-standard technologies and practices to ensure the security of your information.
SSL Encryption
All data transmissions are protected with 256-bit SSL encryption.
Firewall Protection
Servers are secured with advanced firewalls and intrusion detection systems.
Access Controls
Only authorized personnel can view your information for specific purposes.
Data Retention Period
We retain your information only for as long as necessary. All information is stored while your account is active. Even after an account is closed, certain information may need to be retained for a defined period due to legal and regulatory requirements. Once the retention period ends, the data is securely deleted or anonymized.
Sharing Information with Third Parties
jebuzz never sells your personal information. However, in certain circumstances, some information may be shared with third parties to provide services.
When Information May Be Shared
- Payment Processors: Only the information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay.
- Identity Verification Services: Relevant information may be shared with identity verification services as part of the KYC (Know Your Customer) process.
- Law Enforcement Agencies: Information may be provided in response to valid requests from competent authorities as part of our legal obligations.
- Technology Service Providers: Limited information is shared with technology partners who assist in operating the platform, under strict confidentiality agreements.
jebuzz never sells your information to advertisers or third parties for commercial purposes. Every instance of sharing information with third parties is governed by strict agreements and security standards.
Cookies and Tracking Technologies
The jebuzz website uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These cookies are essential for the basic operation of the website. They are used to maintain login sessions, perform security verification, and save basic settings. Disabling these cookies will prevent the website from functioning properly.
Analytics Cookies
Analytics cookies are used to understand how the platform is used. This information is collected anonymously and is used to improve the website. You can control this type of cookie from your browser settings.
Functionality Cookies
Functionality cookies are used to remember your preferences and settings. These include language preferences, display settings, and various aspects of your personalized experience. These cookies make each of your visits easier.
Managing Cookies
You can manage cookies at any time from your browser settings. Most modern browsers have options to accept, reject, or delete cookies. Keep in mind, however, that disabling certain cookies may limit some features of the platform.
Your Rights and Choices
jebuzz respects your rights regarding your information. Your rights are described in detail below.
Right to Access Your Information
You may request a copy of the information we hold about you at any time. To make this request, contact us via live chat or email. We will respond to your request within a reasonable time.
Right to Correct Your Information
If any information we hold is incorrect or incomplete, you may request a correction. Maintaining accurate information is equally important to us, so we respond to such requests promptly.
Right to Delete Your Information
In certain circumstances, you may request that your information be deleted. However, retaining certain information may be necessary due to legal and regulatory obligations, ongoing transactions, or the need to resolve disputes.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. After such a request, we will stop using your information for that purpose, though service delivery will continue.
To exercise any of the above rights, contact us via 24/7 live chat or by email at [email protected]. We will try to respond to all valid requests as quickly as possible.
Protection of Minors
Prohibited Under 21
jebuzz strictly prohibits anyone under the age of 21 from opening an account or using the platform. An age verification process is followed at the time of registration. We do not intentionally collect or store information from any child or minor.
If we suspect that a minor is using the platform, we will immediately close that account and delete any collected information beyond legal obligations. Parents and guardians are urged to monitor their children's online activity.
Policy Changes and Updates
jebuzz may update this privacy policy from time to time. If changes are made, we will notify you effectively.
Notification of Changes
If any significant changes are made to the privacy policy, we will post a clear notice on the website and give you sufficient time before the changes take effect. For minor or technical changes, the "Last Updated" date will be revised.
Continued use of the platform after changes are made will be considered as your agreement to the updated policy. We recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, please contact us.
Live Chat Support
Use our 24/7 Bengali live chat service for instant support. Our trained team is always ready to answer any questions related to privacy.
We will not change or provide any account information without verifying your identity. For privacy-related requests, please contact us from the mobile number or email registered to your account so that identity verification can be completed quickly.